Frequently Asked Questions
How can I buy from your online store?
1. Browse. Browse our product categories and view more details on each product page.
2. Choose. Choose the size (if the option is available) and add the chosen product to your Shopping Bag by clicking on the ‘ADD TO CART’ button.
3. Check before buying. Check all the products you have chosen by clicking ‘CART’ at the top of each page.
4. Buy. Complete your purchase by clicking on ‘PROCEED TO ORDER’ and following the instructions to provide your delivery address and payment information.
When will you deliver my order?
Standard shipping for products available in stock is normally carried out within 1-5 days. Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to guarantee your purchases as much as possible. After 2:00 PM, orders will be processed the next day.
How can I check the status of my order?
You can check the status of your order at any time by accessing the "Track my order" section, or via email or SMS if you have provided correct data.
Can I return a product?
You can return any product purchased from your online store and get a refund, exchange, or voucher, except for custom-made products. The return shipping cost is borne by the customer. You must ship the product you intend to return to us within 14 days from its delivery date. After 14 days from their delivery, products can no longer be returned. It is possible to make a return by reading the section Shipping, Exchanges & Returns.
Can I exchange a product?
It is possible to exchange or substitute a size, model, or color. It is not possible to exchange custom-made items. You can request a size exchange by accessing the Shipping, Exchanges & Returns section.
How do I know if a product is available in my size?
There are 2 ways to check size availability. You can choose the product category you are interested in and filter by size. Alternatively, go to the product page where you will find the available sizes indicated in a drop-down menu.
Are gift vouchers refundable?
No, Gift Vouchers are not refundable or convertible into cash. They can only be used to purchase products on www.baba-store.it within the indicated validity date.
Can discount vouchers be refunded or converted into cash?
No, Discount Vouchers and Promotional Codes have no monetary value and are not refundable. They can only be used according to the promotion's conditions.
Can I order by Phone?
Yes. You can purchase through our Customer Service at +39 3200689479. Our experts will be at your disposal from Monday to Friday, from 9:00 AM to 7:00 PM.
Do I need to create an online account to place an order?
Registration is not mandatory to place an order. At the time of purchase, you just need to choose the 'guest' option.
Although not mandatory, registration offers several advantages. We therefore advise you to take a minute to register.
You will be able to make future purchases without having to re-enter your payment and address information. You can save your favorite products to your Wishlist, track your order directly from 'My Account', check your order history and make changes to your personal details at any time.
How can I be sure that my order has been placed correctly?
After placing your order on the online store, you will receive an email confirmation that your order has been received. If you do not receive a confirmation within 24 hours of your purchase, please contact our Customer Service.
Before delivering your order, a credit card data verification may take place. This verification normally takes less than 24 hours, but consequently, delivery times may be subject to delays.
If payment authorization is approved and the product is available, you will receive another email from us confirming the shipment of your order.
Customer Service reserves the right to contact you to obtain more information about payment authorization.
Can I change my delivery address once my order has been placed?
To ensure delivery as quickly as possible, our orders are processed and fulfilled within a few hours. This makes it impossible for us to accept modification requests once an order has been authorized.
Can I modify my Order once it has been placed?
To ensure delivery as quickly as possible, our orders are processed and fulfilled within a few hours. This makes it impossible for us to accept modification requests once an order has been authorized.
Can I add a product to an existing order?
We cannot add a product to an order or combine two orders into the same delivery after the order has been placed on our site. If you wish to add a product to your order, simply place a new order for the additional item.
Which size should I choose?
All our products are designed in Italian sizes and these are the ones you can choose during purchase. If you are used to other local sizes, we have provided a guide for our footwear, accessories, and clothing items.
Different products may fit differently depending on the style. We offer easy returns.
Can I still order a product from the previous season?
Only the models and styles from the current online catalog are available for purchase. Generally, products from previous seasons are not available. You can find items from previous seasons on our website
How can I change my account details?
You can change your account details in 'My Account' on our website. Simply log in to your account using your email address and password. Click on 'Details' and update your details. Remember to save the changes.
I forgot my password, what should I do?
If you have forgotten or lost your account password, you must create a new one.
To create a new password, click on "Login" at the top of each page and click on the link that says 'Forgot your Password?'
You will need to enter the email address linked to your account. We will send you an email containing a link to the page where you can create a new password.
If you no longer have access to the email address used for your Giuseppe Zanotti account, please contact our customer service for assistance.
Can I buy a gift voucher?
Yes. You can send any purchase as a gift, just select the gift option in the Shopping Bag. The gift option is free.
If you select a purchase as a gift, you can include a message that will be printed on the gift card with a designer illustration. The card will be placed in an envelope inside the package and enclosed in a special box.
The product price will not be visible on the package, except for gifts shipped to Australia, Canada, China, Japan, Switzerland, Norway, United Arab Emirates, and Hong Kong SAR China, where it is mandatory to display product prices on the invoice.
If you purchase an item as a gift, you will receive it enclosed in a special signed box. You can also include an envelope with a personalized message card. The gift option is free.
Do I have to pay additional taxes or fees?
For Italy, VAT is included in all prices displayed on the website, and no other taxes or duties will be applied at checkout or requested upon delivery.
What does "Like New" condition mean?
Products returned to us must be 100% "like new." This means they cannot have been worn, except for trying them on, and must not have scratches on any part of the upper or sole, traces of dirt, signs of wear, or excessive creases.
When trying on shoes, and before deciding whether to keep them, we suggest walking only on a carpet to protect the soles.
Items that are not "like new" will not be accepted.
Can I remove the labels from the products?
Labels attached to products must not be removed if you intend to return your purchase or purchases. If the labels have been removed, the products will not be accepted as returns.
When will I receive confirmation of my return refund?
When the inspection department confirms that the product you returned is 'like new', you will receive a confirmation email with details regarding the refund, which will be processed according to the payment method you used for the order.
How long does it take for me to receive my refund?
As soon as the refund is processed to the payment method you used for the order, you will receive a confirmation email.
For orders paid by credit card, it can take up to 14 days for the amount to appear on your credit card statement. For orders paid via PayPal, the refund usually appears within 24 hours in your PayPal account.
The refund processing date will be the same as the initial charge date. Therefore, the party that made the payment will not incur any bank interest charges.
Are products purchased online guaranteed?
All shoes for sale are 100% original.
We work exclusively with authorized agents and suppliers and rely on a Buying team that verifies and guarantees the quality of the items.
The products are not tampered with in any way and are shipped with original labels and packaging.
If available, originality certificates are also sent.