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Returns and refunds will not be made on CUSTOM models upon request.

RETURNS

The deadline for returning the goods is 14 days from the date of receipt of the goods.

To make a return, the goods must be completely intact in the original packaging, which has NEVER been used outside, after which contact our customer service by email by writing to us at info@baba-store.it or on WhatsApp at the number +39 3200689479 . When the inspection department confirms that the product you have returned is considered NEW, you will receive a confirmation email with the details of the refund that will be made in accordance with the payment method you used for the order excluding shipping costs. If the order was placed with cash on delivery we kindly ask you to provide us with your IBAN to issue a refund.

The shipping for the return of the products is at the customer's expense, as well as any customs charges (in case of return outside the EEC). We also offer a courier collection service at a cost of €15 which will be deducted at the time of reimbursement.

CHANGES

The exchange can be made with any item of equal or higher cost than the one purchased, possibly paying the difference. If the item is exchanged for one of lower value, no monetary refund will be issued but only a voucher that can be spent only on www.baba-store.it. The deadline for making the exchange is 14 days from the date of receipt of the goods.
It is necessary that the goods are completely intact in the original packaging and that they have NEVER been used outside.

To exchange goods and reserve the item you want as a replacement, you must first contact us at the customer service by email by writing to us at info@baba-store.it or on WhatsApp at +39 3200689479 .

To return the goods you have two options, the first: is the EXCHANGE method, that is, after having contacted us and reserved the goods for the exchange, the same will be immediately sent to you via our courier who will collect your return upon delivery (EXCHANGE). All at a cost of € 15.00 which you will pay to the courier in cash. The second: insert € 10 inside the package for the return shipment and send the product, via courier or post at your expense by inserting at our office Viale G. Marconi 286, Baba Store, 65127 Pescara PE, Italy

The shipping for the return of the products is at the customer's expense, as well as any customs charges (in case of return outside the EEC). Only after receiving the package sent by you, we will ship the new product.
Exchanges and refunds will not be made on CUSTOM models upon request.

SHIPPING TIMES

All products are created after your order to give a unique and handcrafted look to your product. Standard shipping of products available in stock is normally made within 1-5 days (Italy). Express shipping provides delivery within 1-3 days. All shipments are made via insured courier to ensure your purchases as much as possible. Small setbacks can extend the times by up to 24 hours. But in these cases you can always track your order from your account.

SHIPPING RATES

The rates are calculated by the system during the purchase. Any customs charges are the responsibility of the customer. Below is a table with a summary of the costs divided by area. The rates are expressed in Euro € .

HOW TO TRACK YOUR SHIPMENT

To follow your shipment step by step we have several free services that we make available to our customers. You can track your package through your customer account on our site or simply through your email with which you placed the order (provided that the email provided is real) or even via SMS (provided that the number provided is real). This last service is available only for Italy.

All of our products are shipped to you from Italy via a secure, tracked shipping method. We offer free shipping on orders over €99 depending on your region. No code necessary; free shipping will be applied at checkout and does include duties.

Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.

Free Shipping:

• On all orders above €99 for The Netherlands, Belgium, Germany.
• On all orders above €99 for the rest of Europe.
• On all orders above €99 globally.

For orders under the above outlined thresholds, the following shipping costs apply:

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Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders.

BABA Store only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

In case your package arrives damaged as a result of shipment, please email info@baba-store.it within 5 business days and include photos of the damage so we can help you out further.